How do I reach Ironatoll support or report abuse?

What should a support email to Ironatoll contain?

A reply comes quicker when we know which server you mean and what went wrong. Put in:

• the order reference (ORD-…) from your dashboard;
• the IP address, plan, location and operating system of the server;
• what you have tried so far and the error, word for word, such as Permission denied (publickey) or Connection timed out;
• when it happened, in UTC or with your time zone stated.

No message to us should ever contain your account number, root password or private SSH key. Your public key (the .pub file) is safe to send. Root access over SSH: add your own public key at checkout and password login stays off, or leave it empty and get a temporary root password with your server, to change at first login. The guide on how to install Proxmox on a dedicated server begins at the first SSH login.

What can Ironatoll support do when my server stops responding?

With no console of your own, you rely on support to restart or reinstall the machine. No remote console (IPMI or KVM over IP) is included: reboots and reinstalls are requested from your dashboard and done by the team. Reboot, reinstall and cancel are requested from your dashboard and carried out by the team; a reinstall erases the disks.

Start with a reboot request in the dashboard, then allow a bare-metal machine a few minutes to come back. Still no SSH? Email support with the IP address and the last thing you changed, a firewall rule or a kernel update for instance. What IPMI is on a dedicated server describes the remote console you do not get.

Can I pick a RAID layout while Ironatoll prepares my server?

Yes. Email support while setup is still under way. On plans with two disks, the system is installed on software RAID 1 (mirrored) unless you ask support for RAID 0 or separate disks before the server is ready. Give the order reference and pick RAID 1, RAID 0 or separate disks.

How do I report abuse from an Ironatoll server?

Email [email protected] with enough for the team to find the server and the activity:

• the Ironatoll IP address;
• the date and time, in UTC or with its time zone;
• what you observed, such as spam, phishing pages, malware, a scan or an attack;
• your evidence: logs, complete mail headers or the URL.

Foreign copyright notices, DMCA ones included, are set aside: we act only under Panamanian law or on a Panamanian court order. Spam, phishing, malware, botnet control, attacks and child sexual abuse material are banned, and any one of them gets the server suspended. The rules on suspensions and appeals are in the Ironatoll acceptable use policy.

Does Ironatoll act on DMCA notices?

No. DMCA ignored: no DMCA notice, and no other foreign copyright notice, leads to any action on our side. Panamanian law and the orders of Panamanian courts are the only authority we answer to. A copyright notice gets no takedown and no suspension, at whichever of our addresses it arrives. What does "DMCA ignored" mean for a dedicated server has the background.

Can support recover a lost account number?

Only when the account has an email address. Keep your account number safe, because signing in depends on it. An email on the account makes it recoverable; without one, nobody can retrieve a lost number.

• Email on file: on the dashboard login page, choose "Forgot your account number?" and type that address; the number is sent to it.
• No email on file: the account cannot be reopened. Ironatoll holds no identity details, so there is nothing else that could prove the account is yours.

A password manager is the place for the number, and an email address is your fallback.

Can I reach Ironatoll by phone, Telegram or social media?

No. The two email addresses above are the only way in. Ironatoll has no phone line, no Telegram or other chat account and no official social media profile; anyone using its name on one of those is not us, so give them no payment or login details.

Which pages answer common questions?

The usual questions already have answers here:

• prices and plan details: how much an Ironatoll dedicated server costs;
• payments, KYC, setup time and rules: the Ironatoll FAQ;
• credits, and the minimum top-up rule: the refund policy;
• records kept on your account: the privacy policy;
• rules for renewing, suspending and cancelling: the terms of service.